Internal Investigations Certificate Program

Whether you are an experienced investigator or about to embark on your first case, the ability to conduct successful investigations can only be learned and perfected with practical experience. This outstanding seminar employs three mock investigations and numerous interactive exercises to teach a step-by-step process that is the key to any investigation. Drawn from real-life experiences, these mock investigations cover such issues as sexual harassment and gender, age, race, and disability discrimination in the workplace. By participating in these investigations you will sharpen your interviewing skills, enhance your ability to collect and document evidence, and ensure your final reports stand up to the scrutiny of the courts.

In three interactive sessions, you will walk through the following investigations:

Sexy subordinate alleges hostile work environment, sexual harassment, and gender discrimination…
Disabled employee singled out-Raises allegations of disability discrimination and retaliation…
Employee on "thin ice" raises allegations of hostile work environment, age discrimination, and racial discrimination against supervisor …

The Internal Investigations Certificate Program is approved for 18 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Training Events Classes:

Location	Brochure	Venue	Date	Price	Register
ANCHORAGE, AK		Courtyard Anchorage Airport Phone:907-245-0322 Website: www.courtyard.com Address: 4901 Spenard Road City: ANCHORAGE State: AK Zip: 99517	03/24/2010	$1795.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
DES MOINES, IA		To Be Determined	04/13/2010	$1795.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
PHOENIX, AZ		Hilton Phoenix Airport Phone:480-894-1600 Website: www.hilton.com Address: 2435 South 47th Street City: PHOENIX State: AZ Zip: 85034	04/14/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
SAN DIEGO, CA		To Be Determined	04/14/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
ORLANDO, FL		To Be Determined	04/19/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
KANSAS CITY, MO		Courtyard Kansas City South Phone:816-941-3333 Website: www.courtyard.com Address: 500 East 105th Street City: KANSAS CITY State: MO Zip: 64131	04/20/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
HOUSTON, TX		To Be Determined	04/28/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
ARLINGTON, VA		Hilton Garden Inn Arlington Phone:703-528-4444 Website: www.hilton.com Address: 1333 North Courthouse Road City: ARLINGTON State: VA Zip: 22201	04/28/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
SEATTLE, WA		Courtyard Seattle Federal Way Phone:253-529-0200 Website: www.courtyard.com Address: 31910 Gateway Center Boulevard City: SEATTLE State: WA Zip: 98003	05/03/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
NASHVILLE, TN		To Be Determined	05/05/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
LAS VEGAS, NV		To Be Determined	05/10/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
INDIANAPOLIS, IN		To Be Determined	05/11/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
CHICAGO, IL		To Be Determined	05/12/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
BALTIMORE, MD		To Be Determined	05/19/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
NEW YORK CITY, NY		To Be Determined	05/24/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
CINCINNATI, OH	Brochure Coming Soon	To Be Determined	06/02/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
ATLANTA, GA	Brochure Coming Soon	To Be Determined	06/08/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
PHILADELPHIA, PA	Brochure Coming Soon	To Be Determined	06/16/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address
WASHINGTON, DC	Brochure Coming Soon	To Be Determined	06/22/2010	$1795.00 Early Bird: $1495.00	Attendee Information Salutation Mr. Ms. Mrs. First Name* MI Last Name* Phone Number* Fax Number I would like to receive updates via fax Email Address* I would like to receive updates via email Confidentiality is of paramount importance to us here at Council. We agree not to abuse the use of your email address, and will not supply your email information to anyone outside of our company. Company Name* Address* Suite / Unit City* State* Zip* Business Telephone Number* Business Fax Number HR Director's Name Number of Employees How Did You Hear About Us? Approving Manager First Name Last Name Job Title Email Address

Agenda

Day One

8:00 am: Registration and networking

8:30 am: Trainer's welcome and introduction

Module 1: Minimizing Liability by Addressing Root Problems that Require Investigations

10:00 am
Module 2: Avoiding the Legal Landmines: Ensuring Your Investigation Complies with the Law and Protecting Against Fallout from the Investigation

12:00 pm: Lunch

1:00 pm
Module 3: Laying the Foundation: Preparation and Strategy are the Keys to a Successful Investigation

Module 4: Launching the Investigation: Conducting Interviews to Separate Fact from Fiction

4:00 pm: Day One concludes

Day Two

8:00 am: Coffee and networking

8:30 am
Module 5: Managing Interference to Keep Your Investigation from Getting Derailed

Module 6: Drawing Conclusions: Effectively Analyzing Data So You Can Begin Preparations for the Final Report

Module 7: Writing the Final Report: Dotting the "i's" and Crossing the "t's" to Ensure Your Report Will Hold Up in Court

12:00 pm: Lunch

1:00 pm
Mock Investigation #1: Sexy Subordinate Alleges Hostile Work Environment, Sexual Harassment, and Gender Discrimination!

Day Three

8:00 am: Coffee and networking

8:30 am
Mock Investigation #2: Disabled Employee Singled Out-Raises Allegations of Disability Discrimination and Retaliation!

12:00 pm: Lunch

1:00 pm
Mock Investigation #3: Employee on "Thin Ice" Raises Allegations of Hostile Work Environment, Age Discrimination, and Racial Discrimination Against Supervisor

4:00 pm: Program concludes

Top

Module 1: Minimizing Liability by Addressing Root Problems that Require Investigations

Identifying the most common types of workplace investigations
Recognize dysfunctional organizational behaviors that lead to investigations so you can take steps to avoid them
What happens when the leadership "light bulb" doesn't come on? Learning how to coach the leaders to spot workplace problems before they require investigations
Distinguishing the difference between good and bad company policies so you can minimize complaints and ultimately workplace investigations
Learning the five key strategies necessary for reducing complaints that lead to workplace investigations
Interactive Exercise--Hostile Work Environment: The Leadership "Light Bulb" that Didn't Come On
While heading back to his cubicle, customer service supervisor, Joe Johnson, happened to glance at one of his employees, Henry, who was looking at a Web site with streaming video of sexy "Girls Gone Wild" on spring break. Joe broke out in a wide grin and then took the shortcut back to his desk.
- What potential legal liability does the organization have here?
- Why do you think Joe's "light bulb" didn't come on to help him identify Henry's behavior as inappropriate?
- What should Joe have done differently?
- How can you prevent this and other similar incidents from happening again?

Top

10:00 am
Module 2: Avoiding the Legal Landmines: Ensuring Your Investigation Complies with the Law and Protecting Against Fallout from the Investigation

Examining the laws that require workplace investigations: Civil rights and antidiscrimination laws, ADA, and health and safety laws
Identifying when you must take remedial action-and what can happen if you don't
Understanding one of the biggest legal land mines: Retaliation
Clarifying how courts have defined your obligations in conducting investigations
Clarifying the FCRA: Understanding the do's and don'ts of employee background investigations
Ensuring you are not violating your employees' rights to privacy
Protecting yourself from individual liability and knowing your rights while conducting investigations
Interactive Exercise--Pregnancy Discrimination: The Dangers of Prejudice and Assumption
Given her outstanding performance reviews and company loyalty, Margaret has been anticipating a promotion to the CFO position. After announcing her pregnancy, however, she notices a sudden change in behavior toward her by her boss, CEO, Frank Smith. The next day, her friend and colleague, Alice tells her that she overheard Frank and the current CFO expressing their concerns about the potential interference that Margaret's pregnancy and impending motherhood could have with her job performance. A few weeks later, Margaret is stunned by the news that one of her coworkers with significantly less work experience has been promoted to CFO. Angry and upset, she storms into the HR office.
- What are the legal issues here?
- How would you handle the initial complaint from Margaret?
- What steps would you take after you received the complaint from Margaret?
- How would you remain objective when the allegations made are against your immediate supervisors?

Top

1:00 pm
Module 3: Laying the Foundation: Preparation and Strategy are the Keys to a Successful Investigation

Distinguishing the difference between a workplace conflict and the need to launch an investigation
Identifying core competencies every investigator must possess
Selecting the right investigator(s): Senior leadership, human resources, an outside consultant, your attorney, or law enforcement authorities?
Using a timeline for conducting a thorough investigation so you can effectively assess your workload
Preparing for witness interviews through gathering physical and documentary evidence
Identifying the 10 vital steps an investigator must take to prepare for every investigation

Top

Module 4: Launching the Investigation: Conducting Interviews to Separate Fact from Fiction

Getting ready to ask the "tough" questions: Establishing a physical and psychological comfort zone
To tape-record or not tape-record; that is the question
Knowing when your employee is entitled to representation during witness interviews
Reading and interpreting body language to identify witness credibility
Recognizing cultural diversity issues to avoid misjudging a witness
Developing behavioral baseline questions that aid in separating fact from fiction
Knowing when you've reached "point of engagement" during witness interviews to identify which investigator must take the lead in questioning
Deciphering the difference between the "reluctant witness" and the "hostile witness" so you can change questioning strategy
Strategies for successfully dealing with hostile and reluctant witnesses to ensure you get their testimony

Top

8:30 am
Module 5: Managing Interference to Keep Your Investigation from Getting Derailed

Obtaining the authority to lead and manage workplace investigations so you can do your job without interference
Overcoming "turf wars" when supervisors don't want to cooperate with investigators
Handling tough intimidation issues: Building your confidence when challenged as an investigator
Techniques for effectively communicating the working hypothesis of a case so you're speaking the same language as the boss
Presenting preliminary findings and recommendations to "pave the way" for the final report
Maintaining employee morale and keeping information confidential during the investigation
Interactive Exercise--Handling the Politics: What to Do When a Manager Tries to Thwart the Investigation
The lead investigator, Amanda, is informed by her co-investigator, Jamie, that Bob, the department head, has ordered her to pull the plug on the investigation because it is disrupting work in the division. After advising Jamie to ignore Bob's order and continue interviewing witnesses, Amanda storms into Bob's office ready to go head-to-head with him.
- What is the true role of an internal investigator?
- How is the investigation disrupting the department?
- What is wrong with Amanda's reaction to Bob's order? How should she respond?
- What could she have done to minimize the disruption to the workplace?

Top

Module 6: Drawing Conclusions: Effectively Analyzing Data So You Can Begin Preparations for the Final Report

Implementing effective documentation strategies for peak efficiency and to keep yourself organized
Establishing secure files and records to avoid breaches in confidentiality
Document control essentials and recordkeeping: How to manage the information you gather to have it work for you-not against you
Analyzing the information you've gathered and applying the facts to applicable laws or policies
Evaluating the "working hypothesis" of evidence collected so you can plot your next steps

Top

Module 7: Writing the Final Report: Dotting the "i's" and Crossing the "t's" to Ensure Your Report Will Hold Up in Court

Recognizing what courts and juries are going to look for should your case end up in court
Avoiding liability for defamatory statements by sticking to the facts
How to achieve closure when your investigation is inconclusive
Knowing when to leave an investigation inconclusive-and dangers if you push to make it conclusive
Recommending prompt, appropriate action: What should and should not be included in your report
Identifying the vital components of an effective investigative report
Taking appropriate disciplinary action based upon your final report

Top

1:00 pm
Mock Investigation #1: Sexy Subordinate Alleges Hostile Work Environment, Sexual Harassment, and Gender Discrimination!
After two years, Sandy Rhoads, an attractive female vehicle design engineer has had enough of the "shenanigans" of her boss, J.C. Jones, and her male coworkers at the plant. During the latest staff meeting, all engineers unveiled their new SUV designs targeting a young, female market. Sandy's male coworkers laughed and ridiculed her design, making wisecracks like Nick's comment: "So Sandy, is there room in the back for you and me, sugar, or will it be a tight fit?" Later that week, J.C. advises Sandy they are going with Nick's design and he is being promoted to lead engineer. Nick will now be Sandy's immediate supervisor. A week later Sandy's coworker, Amy overheard Scott, another engineer, "step out of line" with a junior designer. Amy can't stand it anymore and tells Sandy she's going to HR with her-or without her.

At what point do jokes and workplace antics become a hostile work environment?
What is your first step in launching an investigation?
What remedial action should you take after receiving the complaint?
If you take remedial action, how can you avoid the potential for retaliation claims?

Top

8:30 am
Mock Investigation #2: Disabled Employee Singled Out-Raises Allegations of Disability Discrimination and Retaliation!

Sherry Madison is a sales representative for Sun Shades, a patio furniture company. After several visits to her doctor complaining of fatigue, dizziness, and some mild bladder control problems she was diagnosed with Multiple Sclerosis. Upon receiving the devastating news, she decided to talk with her boss, David Roth. During this meeting, David expressed immediate concerns about Sherry's ability to continue taking business trips as well as her ability to achieve the aggressive corporate goals set for the year. A week later, Sherry received a 90-day Performance Improvement Plan. She discovers that she was the only one in the department to receive a Performance Improvement Plan. In her 20-year career, she never received a poor review nor had she been placed on any kind of "plan." Convinced that her job is on the line due to her disclosure of her medical condition, Sherry heads for the HR office.

What medical proof do you need to confirm that Sherry has a qualifying disability?
How will you determine if any reasonable accommodations should be made for Sherry?
What steps will the organization take if her condition worsens? How will you know whether or not she can still do the job?
How will you handle the investigation and mitigate the risks associated with retaliation?

Top

1:00 pm
Mock Investigation #3: Employee on "Thin Ice" Raises Allegations of Hostile Work Environment, Age Discrimination, and Racial Discrimination Against Supervisor

Ryan Dennison is a Regional Account Manager with Calex Pharmaceuticals, is about to get on a plane to meet with one of his sales reps, Charles Smith, to deliver a performance action plan when his phone rings. Naomi, the HR Director, notifies Ryan that she just received a hotline report from Charles alleging hostile work environment and discrimination. Naomi requests that Ryan hold off on giving Charles his 90-day action plan. Later that week in Naomi's office, Ryan reads the hotline report alleging that Ryan uses profanity on a regular basis, made offensive and humiliating comments about Charles' age and race, and is frequently aggressive and threatened to fire Charles. Ryan is perplexed. And to make matters worse, several of Ryan's reps informed him that Charles called every rep in the region to share what he calls Ryan's "Chainsaw Al tactics" to fire reps who might be strong enough to take Ryan's job.

What action should be taken immediately to maintain confidentiality?
How will Ryan continue to manage Charles, and his performance issues, now that a formal report has been filed?
What steps should be taken to minimize defamation to Ryan's character?
How will you avoid claims of retaliation?

Top

Council on Education

Instant Registration

Internal Investigations Certificate Program

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Training Events Classes:

Agenda

Council on Education

Instant Registration

Internal Investigations Certificate Program

Purchase the Manual

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Training Events Classes:

Agenda